Automotive Customer Service (BDC) Representatives - Vero Beach, FL
The Business Development Representative/Customer Care Specialist focuses on increasing the service traffic of the dealership by receiving inbound service appointment calls and making outbound calls which produce solid and specific appointments for the service department. The candidate must be friendly, articulate, enthusiastic, and a self motivated team player with outstanding communication skills, positive attitude, and an excellent work ethic. DUTIES AND RESPONSIBILITIES
Follow scripts and guidelines on all inbound and outbound calls
Ensure that all calls presented are answered promptly and professionally
Ability to work well under pressure
Must possess strong organizational skills, time management skills, and the ability to multitask
Acquire a complete knowledge of service information related to the makes and models of the
dealership
Develop proficiency with all features of the software systems
Ensure that all information entered is consistent and accurate
Maintain a current knowledge of coupons, direct mail pieces, and recall information
Develop a thorough understanding of and demonstrating adherence to the BDC and dealership policies and procedures
Consistently maintain daily, weekly, and monthly goals which correspond to the objectives of the dealer and your individual performance
Ensure that all outbound calls such as (not limited to) No Show, Confirmations, Marketing follow up and Task list calls are made in a timely and effective manner
Consistently meet the guidelines set for number of activities to be completed daily, weekly and monthly
Ensure that the appointments are set consistent with policy/evenly distributed and set for the
appropriate times and personnel
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
Demonstrate the ability to interact effectively with dealer personnel at all levels
Maintain strict confidentiality of confidential personal information of our customers
Perform other duties as assigned
Maintain a professional code of conduct at all time
Handle inbound phone inquiries and web appointment requests from customers
Navigate through multiple computer applications with speed and accuracy
Recommend additional products that best suit the customer
Accept and implement coaching and feedback in order to achieve individual and team performance goals
WORK ENVIRONMENT
Call center setting
Entire shift will be at a desk in an office setting utilizing the computer and phone
EDUCATION and / or EXPERIENCE
High School Diploma or GED or three months related experience and/or training
Must be proficient in Microsoft Office including Word and Excel and posses the ability to navigate through multiple windows and multiple software systems.
Knowledge of Google Documents is beneficial.
Will be trained on scripts, software and all dealership computer systems
Job Type: Full-time Customer Service (BDC) Representative - Job Benefits: We provide a positive, professional work environment with the best training in the industry. We believe in employee development through training and advancement from within. Our team members enjoy terrific benefits which include:
Excellent Income
Health Insurance
Paid Vacation
401(k) retirement plan
Opportunity for Advancement
Flexible hours between 7:30 am to 6:00 pm (EST)Monday - Saturday
Equal Opportunity Employer. Applicants must be able to pass pre-employment screening to include MVR, background check and drug screen.