Automotive Customer Service (BDC) Representatives - Vero Beach, FL

The Business Development Representative/Customer Care Specialist focuses on increasing the service traffic of the dealership by receiving inbound service appointment calls and making outbound calls which produce solid and specific appointments for the service department. The candidate must be friendly, articulate, enthusiastic, and a self motivated team player with outstanding communication skills, positive attitude, and an excellent work ethic.
DUTIES AND RESPONSIBILITIES
  • Follow scripts and guidelines on all inbound and outbound calls
  • Ensure that all calls presented are answered promptly and professionally
  • Ability to work well under pressure
  • Must possess strong organizational skills, time management skills, and the ability to multitask
  • Acquire a complete knowledge of service information related to the makes and models of the
dealership
  • Develop proficiency with all features of the software systems
  • Ensure that all information entered is consistent and accurate
  • Maintain a current knowledge of coupons, direct mail pieces, and recall information
  • Develop a thorough understanding of and demonstrating adherence to the BDC and dealership policies and procedures
  • Consistently maintain daily, weekly, and monthly goals which correspond to the objectives of the dealer and your individual performance
  • Ensure that all outbound calls such as (not limited to) No Show, Confirmations, Marketing follow up and Task list calls are made in a timely and effective manner
  • Consistently meet the guidelines set for number of activities to be completed daily, weekly and monthly
  • Ensure that the appointments are set consistent with policy/evenly distributed and set for the
appropriate times and personnel
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
  • Demonstrate the ability to interact effectively with dealer personnel at all levels
  • Maintain strict confidentiality of confidential personal information of our customers
  • Perform other duties as assigned
  • Maintain a professional code of conduct at all time
  • Handle inbound phone inquiries and web appointment requests from customers
  • Navigate through multiple computer applications with speed and accuracy
  • Recommend additional products that best suit the customer
  • Accept and implement coaching and feedback in order to achieve individual and team performance goals
WORK ENVIRONMENT
  • Call center setting
  • Entire shift will be at a desk in an office setting utilizing the computer and phone
EDUCATION and / or EXPERIENCE
  • High School Diploma or GED or three months related experience and/or training
  • Must be proficient in Microsoft Office including Word and Excel and posses the ability to navigate through multiple windows and multiple software systems.
  • Knowledge of Google Documents is beneficial.
  • Will be trained on scripts, software and all dealership computer systems
Job Type: Full-time
Customer Service (BDC) Representative - Job Benefits: 
We provide a positive, professional work environment with the best training in the industry. We believe in employee development through training and advancement from within. Our team members enjoy terrific benefits which include:
  • Excellent Income
  • Health Insurance
  • Paid Vacation
  • 401(k) retirement plan
  • Opportunity for Advancement
  • Flexible hours between 7:30 am to 6:00 pm (EST) Monday - Saturday

Equal Opportunity Employer. 
Applicants must be able to pass pre-employment screening to include MVR, background check and drug screen.


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